Title: The Non-Adherent Patient: Risk Control Strategies for Nurses
Date: Thursday, May 03, 2018
Duration: 1 hour
Patient non-adherence can come in many forms: unwillingness to follow a course of therapy, repeated missed appointments, rejecting treatment recommendations, reluctance to take medications, refusal to provide information or chronic late payments. If left unchecked, such conduct may result in litigation. The objective of this presentation is to empower nurses with strategies to not only recognize these patient behaviors but also take steps to reduce the likelihood of malpractice claims. Using selected claim scenarios, RNs and LPNs/LVNs can examine their own current risk control practices in relation to the claims and losses experienced by their peers.
- Understand the factors that determine patient adherence.
- Recognize the role that the patient, external factors and providers play in patient adherence.
- List the leading techniques for dealing with non-adherent patients.
- Identify key risk management tools that RNs, LPNs/LVNs, and NPs can incorporate into their practice to help promote patient adherence.
Jennifer Flynn, CPHRM, Risk Manager, Nurses Service Organization (NSO)
Lynn Pierce, BSN, RN, CPHRM, Risk Control Director, CNA Healthcare
NOTE: At this time, credit is only available for those who attend the live event on 5/3/18 at 1pm ET. Credit is issued only when the participant has met the requirements. Participants must (1) register, (2) attend the entire live event, and (3) complete the post event survey evaluation. Only those who meet these requirements will be issued a certificate of completion. It is the responsibility of the participant to make accommodations for time zone.